FAQ's

Which forms of payment do you accept?

Payment can be made via credit/debt card supported by Stripe or PayPal.

Are they secure forms of payment?

Yes, stripe and PayPal are both secure forms of payment, the website is secure (see padlock in top left of url). Both payment options offer security to both you as a purchaser and Retro Flamingo Boutique as a consumer. You don’t need to have an account with either to gain these benefits, when using PayPal as a form of payment you are able to check out as a guest and receive all the same benefits as a registered user

I’m not sure which size to get?

In order to ensure the correct fit please refer to our body measurements. Garments which are made with stretch, such as Jersey and Knits may allow enough ease to size down, if you have any questions regarding the best options please do not hesitate to contact us.

I would like a custom made item, do you offer this?

Yes, custom orders are accepted. If you would like to discuss a custom order please contact us or alternatively email us at Hello@retroflamingoboutique.com

Do custom orders cost more? Can you work to budget?

Custom orders are costed the same way as the usual items offered, therefore varying prices do happen. An invoice will include all information relating to the items being made and the final cost, there will be an option to pay or you can chose to pay in instalments (Please read in our terms and conditions regarding Layaway).  Invoices will be cancelled within 48 hours if payment is not received unless contacted by the customer to extend the payment date. Please note that if a specified date of receipt of items required is made known to Retro Flamingo Boutique, the standard timescales will apply, dictated within the invoice. Delay in payment can mean that Retro Flamingo Boutique maybe unable to complete you items in time if a specified date is required.

If you have a budget in mind, please let Retro Flamingo Boutique know at the start of request for a custom order. If you would like to discuss a custom order please contact us.

How long does an item take to arrive?

Timescales are listed within the product description and any updates regarding timescales will be updated within these. The home page will also any relevant updates included.

I need my items by a specific date can you assist?

All items are mostly made to order, at times items can be made faster than allocated timescales however will be a rush fee charge. During busy times it may not be possible to make items faster than the allocated timescale. Please contact us to discuss.

 

 

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